Terms of service
Terms and Conditions of Sale
1. Subject Matter
These General Terms and Conditions of Sale ("Terms and Conditions") govern the purchase of products (hereinafter the "Products") through the website www.gpnutraceuticals.com (hereinafter the "Website").
The Website is operated by:
GP Nutraceuticals S.r.l.
Registered office:
Strada Maggiore, 46
40125 Bologna (BO)
Italy
Tax Code and VAT Number: 03105441202
(hereinafter "GP Nutraceuticals").
2. Acceptance of the General Terms and Conditions
All purchases made through the Website are governed by these General Terms and Conditions, by the Consumer Code (Legislative Decree 206/2005), by Directive 2011/83/EU on consumer rights and the legislation in force on electronic commerce.
By placing an order, the Customer declares that they have read, understood, and fully accepted these General Terms and Conditions.
The Customer is invited to retain a copy thereof.
GP Nutraceuticals reserves the right to amend these Terms and Conditions at any time. The Terms and Conditions published on the Website at the time the order is submitted shall apply to orders placed.
3. Products
The Website sells food supplements and nutraceutical products under the GP Nutraceuticals brand.
Each Product is described in its respective information sheet.
The images are for illustrative purposes only. In the event of discrepancies between the images and the description of the Product, the information provided in the product sheet shall prevail.
4. Purchase Procedure
The Customer may purchase the Products by following the procedure indicated on the Website.
The publication of the Products constitutes an invitation to submit an offer to purchase.
Submission of the order constitutes a contractual offer by the Customer and entails acceptance of these Terms and Conditions.
Receipt of the order shall be confirmed by e-mail containing the order number.
If one or more Products are temporarily unavailable, GP Nutraceuticals shall promptly inform the Customer before processing the order.
5. Prices
All prices published on the Website are expressed in Euros (€) and include VAT, where applicable.
For shipments to non-EU countries, customs duties, local taxes, or other charges may apply and shall be borne by the Customer.
6. Shipping and Delivery
GP Nutraceuticals delivers in Italy, the countries of the European Union, and other international destinations via express couriers.
The Products are shipped to the address provided by the Customer during the purchase process.
Average delivery times are:
- Italy: 2–5 business days;
- European Union: 5–10 business days.
The stated times are estimates only.
Upon shipment, the Customer will receive an email confirming shipment and, where available, tracking information.
7. Payment methods and security
Payment may be made by:
- credit cards;
- debit cards;
- PayPal;
- other payment methods available during checkout.
All transactions are protected by encrypted connections.
The Website uses the HTTPS protocol to ensure the security of transmitted data.
8. Right of withdrawal
The Consumer has the right to withdraw from the contract within 14 calendar days from the day on which the Consumer acquires physical possession of the Products, without having to provide any reason.
To exercise the right of withdrawal, the Customer must send written notice within the period indicated above to the following email address:
GP Nutraceuticals shall refund all payments received, including the standard shipping costs incurred for the initial delivery, within 14 days from receipt of the notice of withdrawal, using the same payment method used for the purchase, unless otherwise agreed with the Customer.
The refund may be withheld until the returned Products have been received or until the Customer has provided proof that the Products have been shipped, whichever is earlier.
The direct costs of returning the Products shall be borne by the Customer.
The right of withdrawal provided for by GP Nutraceuticals does not constitute a “satisfaction or money-back” commercial guarantee, but is exercised in accordance with the conditions established by the applicable legislation.
GP Nutraceuticals does not offer a free trial or an unconditional money-back commercial guarantee.
The Products must be returned to the following address:
GP Nutraceuticals S.r.l.
Strada Maggiore, 46
40125 Bologna (BO)
Italy
The right of withdrawal may also be exercised with respect to one or more Products included in the same order.
Returned Products must be substantially intact and stored under conditions that allow them to be resold.
Exclusions from the right of withdrawal
Pursuant toArticle 16 of Directive 2011/83/EU andArticle 59 of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal does not apply to sealed products that are unsuitable for return for reasons of health protection or hygiene and that have been opened after delivery.
9. Defective or non-conforming Products
If a Product is defective or non-conforming, the Customer may contact:
GP Nutraceuticals will provide instructions for the replacement, refund or other solution provided for by the applicable legislation.
10. Processing of personal data
Personal data are processed in compliance with Regulation (EU) 2016/679 (GDPR) and the legislation in force.
For further information, please consult our Privacy Policy.
11. Communications and complaints
For any request, communication or complaint, you may contact:
12. Intellectual property
All trademarks, logos, images, photographs, texts, graphics and any other content on the Website are the exclusive property of GP Nutraceuticals S.r.l. or their respective rights holders.
Any reproduction, distribution or use, even in part, is prohibited without prior written authorization.
13. Applicable law and jurisdiction
These General Terms and Conditions are governed by Italian law.
Consumers residing in the European Union are guaranteed the rights provided for by the legislation in force in their country of residence.
Any disputes shall be referred to the competent judicial authority in accordance with the applicable legislation.
14. Dispute resolution
For any disputes relating to purchases made on the Website, the Consumer may contact the bodies for alternative dispute resolution (ADR) provided for by the applicable legislation.
For any request or complaint, you may contact:
