Shipping policy

Shipping

GP Nutraceuticals S.r.l. is an active company and regularly manages orders placed on the official gpnutraceuticals.com website. Orders are entrusted to express couriers and, at the time of shipment, the Customer receives tracking information.

A) Delivery times

GP Nutraceuticals S.r.l. ships via selected express couriers in Italy and the countries of the European Union.

The estimated delivery times are:

Italy: 2–5 working days
Western Europe (Germany, France, Austria, Belgium, the Netherlands, Luxembourg, Ireland, Spain, Portugal): 4–7 working days
Northern Europe (Sweden, Denmark, Finland): 5–8 working days
Eastern Europe (Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania): 6–10 working days
Other EU countries (Greece, Malta, Cyprus): 7–12 working days

The indicated times run from the shipping date and are purely indicative. Any delays due to force majeure, weather events, strikes, public holidays or other circumstances not attributable to GP Nutraceuticals may not be attributed to the Company.

B) Shipping costs

Shipping is free in Italy for orders with a value equal to or greater than 30,00 €.

For orders destined for other countries of the European Union, shipping costs are calculated automatically and displayed during checkout before the order is confirmed.

C) Prices and VAT

All prices indicated on the website include VAT, where applicable.

For orders destined for other countries of the European Union, the VAT applied may vary in accordance with the applicable tax legislation and the OSS (One Stop Shop) regime.

D) Delivery methods

The products are shipped to the address indicated by the Customer during the purchasing procedure.

Deliveries are made from Monday to Friday, during normal business hours, excluding public holidays.

Upon delivery, the Customer is invited to verify that:

the packaging is intact;
the number of packages corresponds to the number indicated in the transport documents.

Any damage, irregularity, or discrepancy identified upon delivery should be promptly reported to the carrier and communicated to GP Nutraceuticals at:

info@gpnutraceuticals.com

Such notification does not prejudice the rights granted to the Consumer under applicable law.

E) Failed Delivery

If delivery cannot be completed for reasons attributable to the recipient and the package is returned to GP Nutraceuticals after the attempts предусмотрed by the carrier, the Customer may contact Customer Service to arrange a possible new shipment.

Any additional costs arising from a new shipment or the return of the package may be charged to the Customer to the extent permitted by applicable law.

Any refund will be processed in accordance with the General Terms and Conditions of Sale and applicable law, without prejudice to the Consumer's rights.

F) Order Tracking

At the time of shipment, the Customer will receive an email containing the tracking number, which will allow the shipment status to be monitored directly on the carrier's website.

G) Shipping Issues

For any request relating to the shipment or delivery of the order, you may contact our Customer Service at: